FREQUENTLY ASKED QUESTIONS

Appointment PolicyAppointments are required to ensure personalized care and availability. We recommend scheduling in advance. Walk-ins may be accepted based on provider availability.Consultation & Medical ClearanceAll clients must complete a confidential health history questionnaire and consultation before receiving IV hydration therapy or vitamin injections. Services are provided only after medical approval by our licensed healthcare provider.Certain medical conditions may require additional medical clearance or may make you ineligible for treatment.Cancellation & Rescheduling PolicyWe kindly ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment.Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.No-shows may result in forfeiture of deposits or future booking privileges. Late Arrival PolicyPlease arrive on time for your appointment.Clients arriving more than 15 minutes late may need to reschedule if there is insufficient time to safely complete the service.Payment PolicyPayment is due at the time services are rendered.We accept major credit cards, debit cards, and approved electronic payment methods.Prices are subject to change without notice.Refund PolicyDue to the nature of medical wellness services, all treatments and services are non-refundable once administered.If you have concerns regarding your treatment, please contact us so we can address your questions.Mobile Service PolicyFor mobile appointments:Clients must provide a safe, clean, and suitable environment.Adequate lighting and seating must be available.Additional travel fees may apply depending on location. Client EligibilityServices are intended for adults unless otherwise approved by a healthcare provider.Clients who are pregnant, breastfeeding, have certain medical conditions, or are taking specific medications may require additional evaluation before treatment.Safety & Infection ControlYour health and safety are our highest priority.Our licensed healthcare professionals follow strict infection prevention protocols, including:Proper hand hygieneMedical-grade sanitizationSterile equipment and suppliesSafe medication handlingDisposal of medical waste according to applicable regulationsPrivacy & ConfidentialityYour personal and medical information is kept confidential in accordance with applicable privacy laws and professional healthcare standards.We do not share your information without your consent unless required by law.Treatment ResultsIndividual results vary based on each client's health, lifestyle, hydration status, and nutritional needs.While IV hydration and vitamin therapies may support overall wellness, they are not intended to diagnose, treat, cure, or prevent any disease.Right to Refuse ServiceLaportia's Health & Beauty Bar reserves the right to refuse or discontinue treatment when it is determined that services are not medically appropriate or if a client displays inappropriate, abusive, or unsafe behavior.ConsentBy scheduling and receiving services, you acknowledge that:You have provided accurate health information.You understand the benefits and potential risks of treatment.You have had the opportunity to ask questions.You voluntarily consent to receive services.